What is Value?

If you are a leader of an organization, it is crucial to keep value at the forefront of your mind… the value of your organization, the value of a customer, and your value to your customers. The goal is to consistently raise the value of each component over time.

If you are an employee or a leader within your company, then value must be important to you as well. The goal is to consistently add value to your organization and your customers.

Here is a simple formula that I received from JT Robinson who works at Chick-fil-A:

Value = “What you get” divided by “What you pay”

The focus should be on the top line. Simply said, it is about giving before receiving. Every leader in every organization must give more. The benefit will come.

Posted on September 08, 2009 in Leader Development